TravelPay Shield

Dispute Portal

Lodge a TravelPay Shield dispute for Supplier Insolvency, Fraud or Service Non Delivery. Please provide accurate and true information. Incorrect information may delay the completion of your request.

Lodge a dispute Contact us

Supplier Insolvency

In the event of supplier bankruptcy or insolvency, TravelPay Shield ensures your transactions are protected, mitigating financial risks associated with such disruptions.

Fraud

TravelPay Shield provides chargeback and fraud protection, ensuring that chargebacks no longer impact your bottom line.

Service Non Delivery

Safeguard your business from chargebacks arising from service non-delivery, when issues are beyond your control.

Lodge a dispute

All fields marked * are required.

Information about you and your business

Please provide accurate and true information for the following fields. Incorrect information may delay the completion of your request.

Business name

ABN

Street Address

City

State

Postcode

Contact information

Please provide the best contact details if more information is required to complete your request.

First name

Last name

Your email address

Your contact number

About the dispute

To ensure we gather all the correct information, please provide a detailed summary, date of incident and value of the financial loss.

Type of dispute

Detailed summary

Dispute ID

Payment Reference Number

Date payment processed

Total transaction amount ($)

Disputed amount ($)

Supporting information

As per the policy, we require the following documentation: proof of supplier payment, proof of booked service/product, customer correspondence, your customer-facing terms and conditions (required) and any other supporting documentation. Accepted formats are PNG, JPEG, PDF and OFT.

How to send your documents: email them to info@travelpay.com.au with your business name and payment reference number in the subject line, and submit this form so we can match them to your dispute.

Date Supplier Paid

Your details are handled under our Privacy Policy.

Thanks, your dispute details are in

Remember to email your supporting documents to info@travelpay.com.au. For anything urgent call the TravelPay Support Team on (02) 9556 7580 (option 1), Monday to Friday, 9am to 5pm AEST.

Frequently asked questions

How do I send my documents?

Email them to info@travelpay.com.au in PNG, JPEG, PDF or OFT format, with your business name and payment reference number in the subject line.

Which documents are required?

Customer-facing terms and conditions are required. You can also send proof of supplier payment, proof of booked service/product, customer correspondence and any other supporting documents.

What types of dispute can I lodge?

Supplier Insolvency, Fraud and Service Non Delivery.