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Important Notice 12/11/2026

We continue to respond to a cybersecurity event which caused some service interruptions. We have taken and are taking additional steps to further protect our systems.

You can continue to make and receive payments, as per usual.

Our continued priority is providing secure payment solutions and supporting our customers and partners.

Thank you for your patience and understanding.

A message from our CEO

For TravelPay agents

TravelPay marketing and collateral.

A regularly updated page for TravelPay agents to find all TravelPay collateral, guides, forms and marketing materials. Select any item below to open it.

Guides Software guides for your invoices
Secure payments for travel agents and the travel industry Australia wide and the rest of the world.
Guides

Guides, flyers and FAQs.

Everything you need to take payments, explain options to your customers and handle refunds.

Rewards and security

Qantas Business Rewards guideWeb page3DS guide and FAQsWeb page

American Express Pay with Points

Pay with Points: agent information pageWeb pagePay with Points: customer information pageWeb pagePay with Points: redemption guidePDFPay with Points: marketing collateral pageWeb page

WebPay

WebPay guidePDFWebPay FAQsPDF

Getting paid and refunds

Request to Pay guidePDFRequest to Pay videoVideoTravelPay PayID flyerPDFTravelPay PayTo guidePDFMerchant refund request processPDFPayment options for T&Cs (draft template)Word document
Software guides

Add TravelPay to your invoices.

Step-by-step guides to update your invoices in the travel and accounting software you already use.

VTOPDFPowerSuitePDFTramadaPDFTravelWorksPowerPointTravelogPDFMYOBPDFXero: Pay Now integration on invoicesPDFCrosscheckPDF
Need a hand?

Can’t find what you need?

Call our Mascot-based team on (02) 9556 7580, Monday to Friday, 9am to 5pm Sydney time.

Contact us