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‘Pay with Points' is available to your customers

TravelPay have joined forces with American Express to enable its Card Members to ‘Pay with Points’ when paying TravelPay agents.

That’s right – American Express Card Members have the option to use their Membership Rewards points when paying you for their travel. This exciting enhancement is available, at no cost, to all travel agencies and operators, just by using TravelPay.

Benefits to Agents

  • Attract high value American Express Card Members to book with you
  • No cost to you
  • Enables customers to use their Membership Rewards points to start travelling again
  • Can be used by all American Express Membership Rewards Card Members (Card Members with co-brand cards with Velocity and Qantas aren’t included)
  • No hassle or reporting for you – receive your funds as normal
  • Available now to all agents and operators using TravelPay’s online or plugin payment solutions
  • TravelPay and American Express will help promote your office and bring Card Members to you

American Express Card Members

  • Use your Membership Rewards points when paying over 1,000 travel agents and operators. Choose points only, or a combination of points plus payment, on your card.
  • Agents using the TravelPay online payment solution are located across Australia and offer a range of domestic and international travel products. Whether you’re looking for flights, accommodation, tours, cruises or more, there’s always an agent ready to help you find a great deal.

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More Information for Travel Agents

  • Applicable pages and integrations:
    • Pay with Points’ is available on all customer payment pages that are hosted by TravelPay (the URL will start with pay.travelpay.com.au) and if your software utilises the TravelPay payment plugin:
      • This includes TravelPay’s integrations with VTO, PowerSuite, EventsAir, Lemax and Odysseus.
    • Tramada agents can enable ‘Pay with Points’ by adding a ‘Pay with Membership Rewards points’ web link on quotes and invoices. This enables American Express Card Members to pay with points on your TravelPay online payments page. TravelPay will email you when a payment is made and you will need to record the payment in Tramada. ‘Pay with Points’ is not currently available via the Tramada TravelPay integration.
      • Ask your TravelPay BDM for help to get a ‘Pay with Membership Rewards points’ set up.
    • As ‘Pay with Points’ operates within the American Express SafeKey 3DS solution, it is available when Card Members process their payment and enter their own card details and submit the payment for processing. ‘Pay with Points’ is therefore not available on pages where you (the agent) process the payment.
  • What about refunds?
    • Pay with Points transactions can be refunded as usual by agents via TravelPay.
    • American Express will refund the full transaction amount (including points value) to the Card Member.
    • After receiving a refund, Card Members can contact American Express if they would prefer reimbursement of the points.
  • Find out more:
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Start benefiting today

Using Membership Rewards® Pay with Points with SafeKey®

Using Pay with Points with TravelPay:
Pay with points with TravelPay is available with travel agents who accept payments using TravelPay’s online payment solutions and when you, the primary card member, process the payment using the TravelPay online payment page. Pay with points is available on all payment pages that are hosted by TravelPay (the URL will start with pay.travelpay.com.au) and if the travel agent software utilises the TravelPay payment plugin.

Eligibility to ‘Use points to pay with SafeKey’:
You can ‘Use points to pay with SafeKey’ if You are the Primary Card Member of an Australian issued American Express® Card; Your Card is enrolled in the Membership Rewards programme; and Your Card account is in good standing (i.e. not overdue or in collection). Supplementary Card Members are not eligible to Use points to pay with SafeKey.

Using ‘Use points to pay with SafeKey’:
The minimum redemption value is 1,000 Membership Rewards points. The maximum points redemption is the lower of the total transaction value or the total Membership Rewards points. The number of rewards needed for a credit may vary over time. The points required for the credit value will be displayed during the redemption process, prior to submission.

The full transaction amount will be charged and appear on your account and the statement credit for the value selected will appear within 72 hours of the charge (this may not be the full transaction amount). The credit may not appear on the same statement as the full charge. In this case, you must still pay the amount due on your statement, and the credit will apply to charges on your next statement.

General
Returns & refunds. If required, contact your travel agent who can refund the transaction using TravelPay. If you subsequently obtain a refund, the refund amount will apply to your Card account. Membership Rewards points are not reimbursed automatically. In the event of a refund, you may keep the credit, but if you prefer reimbursement of Membership Rewards points, please call American Express on the number on the back of your Card.
The card terms and conditions continue to apply when you Use points with SafeKey. You must continue to make payments as outlined on your Statement of Account and in your Card Member agreement, even when you ‘Use points to pay with SafeKey. All Membership Rewards points are subject to the Membership Rewards Terms and Conditions available here.
American Express may change or suspend the ‘Use points to pay with SafeKey’ feature for any reason and at any time without prior notice, including when a Card account is not in good standing (overdue or in collection).

For more information, see Pay with Points FAQ’s at:  https://www.americanexpress.com/content/dam/amex/au/benefits/use-points-with-safekey/faqs.pdf

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