TravelPay B2B – Supplier Terms & Conditions

Customer Terms & Conditions 

By completing and executing the Agent Activation Form or using the service, you agree to be bound by the terms and conditions set out below (the “Terms”). ZenPay Pty Ltd holds an Australian Financial Services Licence (number: 528678) and before you utilise ZenPay’s services, you should read these Terms in conjunction with ZenPay Pty Ltd’s Financial Services Guide, Product Disclosure Statement, and Target Market Determination which are available at

1. Definitions 

Account Holder means a Customer or any other person who makes payment to you on behalf of a Customer. 

Account Holder’s Accounmeans any account via which a Customer makes a payment to you. 

Beneficial Owner is a person who has effective control of the Merchant, owns more than 25% of the Merchant, or is a person on whose behalf a transaction is conducted. For the purposes of this agreement and when the entity is a partnership, sole trader, public company, or association, or when there is no Beneficial Owner, this includes an Authorised Representative who is authorised to sign this contract on behalf of the Merchant and who is in a position to assert significant influence over, or substantively stand behind the actions of, the Merchant. 

Card (or Account) means the credit, debit or other account nominated or used to make a Payment to you. 

Card Scheme means a central payment network (e.g., Visa, Mastercard or American Express) that uses credit and debit cards to process payments.  

Card Scheme Rules means the rules, regulations and standards which regulate participants in a Card Scheme. 

Commencement Date means the date of this agreement or such other date as the parties may agree in writing. 

Customer means any person or entity who utilises the Program to make a payment to you. 

GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth. 

Insolvent in the case of a company, means a company that is or becomes unable to pay its debts within the meaning of the Corporations Act 2001, or is presumed to be insolvent under that Act, or in the case of an individual, the individual dies or becomes bankrupt. 

Invoice means one or more invoices given to you by us containing such information as we consider necessary to enable us to calculate the amount that you owe to us under this agreement. 

Nominated bank account(s) means the bank account(s) you nominate in this agreement for the purpose of receiving and making Payments. 

Privacy Law means all legislation, principles, industry codes and policies 

regulating the handling of personal information including the Privacy Act 1988 (Cth) and the National Privacy Principles contained in schedule 3 of that Act. Program means the TravelPay B2B program. 

2. Term 

2.1 This Agreement will commence on the Commencement Date and shall continue for 24 months (Initial Term) and thereafter extended for a further 12 months on each anniversary of the Commencement Date unless terminated in accordance with this agreement. 

We reserve the right to vary or amend any term of the Program or this agreement and any change will be effective and deemed to be accepted from the date nominated in the advice of such change. 

3. Our Responsibilities  

3.1 Our Responsibilities  

During the Term, we will: 

  1. handle all enquiries about the operation of the Program; 
  2. receive payments on your behalf; 
  3. transfer funds due to you to your Nominated Bank Account; 
  4. provide a reconciliation file for consolidated monies deposited in your Nominated Bank Account; and 
  5. use reasonable efforts to provide payment failure notifications to Customers and you participating in the Program. 

3.2 Your Responsibilities  
During the Term, you must: 

  1. notify us in writing and in advance if you wish to change your Nominated Bank Account(s); 
  2. when utilising the Program portal, agree to the terms & conditions; and 
  3. comply with all relevant laws, including legislation, principles, industry codes and policies and including Privacy Laws. 

4. Payments by you 

  1. We will provide you with an invoice by email and/or online monthly (or for such other period as notified) for any fees you incur using the Program. This invoice will be provided no earlier than the 5th day of the month and will be based on Program activity from the previous calendar month. 
  2. This invoice will be payable not earlier than the 12th of the calendar month in which the invoice was issued and the amount will be deducted from your Nominated Bank Account. If this deduction and any subsequent attempts are unsuccessful, you must otherwise pay this invoice within 7 calendar days. 

5.  Customer Payment Processing 

5.1 Agency 

You appoint us as your agent for the purpose of receiving payments from a Customer’s or Account Holder’s Account. This appointment is limited to the performance by us of acts necessary to receive these payments from Customers. We are not authorised to act on your behalf in any other capacity or to bind you in any other way. 

5.2 No Collection 

You acknowledge and agree that: 

  1. we are not a collection agent; 
  2. we are not responsible for collecting any payments or liable if a Customer fails to pay any amounts due to you; 
  3. we are not obliged to do anything to recover outstanding Payments, participate in or resolve any dispute between you and a Customer or levy any charges that you may wish to impose on a Customer; 
  4. this agreement does not alter your relationship with the Customer other than by nominating us as the recipient of money that is otherwise payable directly to you by the Customer; and 
  5. this agreement does not oblige us to deal with your Customers or with Account Holders except to the extent necessary to assist in the receiving of Payments from them. 

5.3 Payments to you 

We will cause payments received by us from Customers or Account Holders, to be consolidated and transferred to your Nominated Bank Account within 2business banking days after the day on which the Payment was made subject to normal banking and transaction processing operations and your Customer making the payment during normal banking hours. Funds, if there are any, will be transferred to you daily and we will email a reconciliation file to your nominee each time we make a payment to you. 

5.4 Responsibility 

As you are the beneficiary of funds collected by us, the supplier of goods and services to the Customer and the party privy to relationships with the Customer, you bear all responsibility and liability for any reversed or disputed payments or other form of recovery of funds by us. You indemnify and hold us harmless from and against all claims, costs, liabilities and expenses suffered or incurred by us because of us being obliged, for any reason, to reverse payments before or after the corresponding amount has been remitted to you. 

5.5 Notice 

We will promptly notify you if a Payment is required to be reversed by us, or if we receive notice of a disputed Payment that might lead to such reversal. You must do everything necessary on your part to enable us to avoid having to reverse Payments, including, for example, immediately providing information or agreements to us about the goods and services supplied by you. 

5.6 Resolution of Disputes 

You will be required to resolve disputes directly with your Customer using your own processes. 

6. Authorities 

6.1 Licences and Authority 

You represent and warrant to us that you hold all statutory licences and authorities necessary for the operation of your entity and the collection of Payments. You acknowledge that we are not providing any payment facility in addition to our stated services. 

6.2 Authority to Debit and Credit 

You authorise TravelPay B2B/Zenith Payments to credit and debit your Nominated Bank Accounts in accordance with the terms and conditions set out within this agreement and under the Direct Debiting System. You acknowledge that this Direct Debit arrangement is governed by the terms of the Direct Debit Service Agreement available on the TravelPay website. 

6.3 Payment Failure 

Should the debiting of any amount due by you under this agreement be unsuccessful, we will retry after 5 business days. Should any amount due remain unpaid by this time, we will attempt to contact you and we reserve the right to immediately withdraw our services and/or to off-set any amounts due against any funds due to you. 

6.4 Errors 

You authorise us to debit your Nominated Bank Accounts of any previously credited amount that was subject to banking, system or human error and notified as such to you. 

7. Termination 

7.1 Termination by us 

We may terminate your participation in the Program by giving you no less than 30 days’ notice in any of the following circumstances: 

  1. You become Insolvent. 
  2. the Program no longer exists or is being terminated; or 
  3. we no longer manage or are otherwise involved in the Program. 

7.2 Termination by you 

You may terminate this agreement at any time 1 year and 9 months after the Commencement Date by giving us 3 months’ written notice of your intention to terminate. 

7.3 Termination for Default or Insolvency 

Either you or we (the non-defaulting party) may terminate this Agreement by giving notice to the other (the defaulting party) in the following circumstances: 

  1. the defaulting party fails to make any payment due under this Agreement when due and that failure continues for a period of 14 days from the date of receipt of a notice requiring the defaulting party to remedy such failure; 
  2. the defaulting party has breached or failed to perform any of its material obligations (other than payment obligations) under this Agreement and where in the opinion of the non-defaulting party that breach or failure is capable of remedy, it continues for a period of 14 days from the date of receipt of a notice requiring the defaulting party to remedy such breach or failure; or 
  3. the defaulting party becomes Insolvent. 

7.4 Liability for termination 

Termination of your participation in the Program does not cancel your obligations to pay Program invoices or other amounts due. 

Termination of this Agreement under clauses 7.1 or 7.2 will be without liability for either party in respect of the relevant event but will not affect a party’s rights in relation to any prior unrelated breach of this Agreement. 

On termination of this Agreement or the termination of your participation in the Program, you must cease to represent yourself as a participant in the Program. 

7.5 Change of Ownership 

You must notify us of any material change of ownership that occurs and facilitate transfer of this Agreement to the new owners. 

8. Card Scheme & Payment Account Provisions

8.1 Payment Account Acceptance 

For all payment accounts, methods, or Cards that we agree with you to make available, you agree to: 

  1. equally accept Customer transactions and to not unfairly preference or discourage the use of any payment account, method, or Card; 
  2. have a fair, equitable and reasonable refund policy that is in accordance with industry standards and disclosed to your Customer at or before the time of purchase; 
  3. accept payment accounts or Cards subject to the provisions of Card Scheme, processor or acquirer rules, provisions, or industry specific requirements; 
  4. authorise us to submit transactions to, and receive settlement from, Card Schemes, processors, banks, or acquirers on your behalf; 
  5. remove payment account, method or Card identification, logos and decals from your website, systems, and premises upon the termination of this agreement or our provision of that payment account or Card to you; 
  6. not have libellous, defamatory, obscene, pornographic, or profane material, or any instructions on your website that may cause harm to any individuals or to brands associated with the operators of the payment accounts, methods, or Cards; 
  7. confer on Card Schemes the third party right, but not the obligation, to enforce the terms of this agreement as necessary to protect the Card Schemes’ brands;  
  8. indemnify Card Schemes against any liability or loss that they may suffer or incur arising from a breach by you of this agreement; 
  9. Card Schemes, their affiliates, agents, successors, or assigns not being, in any event, liable to you for any damages, losses, or costs incurred, including incidental, indirect, speculative, consequential, special, punitive, or exemplary damages of any kind (whether based on contract, tort, including negligence, strict liability, fraud, or otherwise, or statutes, regulations, or any other theory), arising out of or in connection with the agreement; and
  10. us disclosing transaction and other data about you to Card Schemes, processors, or acquirers to enable us and them to operate and promote services, perform contractual obligations, report and analyse data, and for other lawful purposes. 

Direct Debit Service Agreement 

Terms and Conditions of the TravelPay B2Bpay and Split Payments Direct Debit Request (DDR) Service Agreement 

1. Initial Terms Split Payments will debit your nominated account for the amounts and at the frequency of payments as agreed between you and the Payment Initiator (TravelPay B2B) with whom you have a direct debit agreement and authorised by the Split Payments DDR contract authorised and accepted by you.

2. Change of Terms Terms may be changed immediately with the approval of the Payment Initiator or within the parameters of the Digital Agreement issued by the Payment Initiator and approved by the User. This is managed through the Split Payments Platform.

3. Deferring or Stopping a Payment Should you wish to defer a payment to another date you must contact the Payment Initiator before the date of that payment to request the deferment. Deferments are entirely at the discretion of the Payment Initiator. You may request to stop an individual payment through the Split Payments platform however you will still be liable to make this payment to the Payment Initiator.

4. Altering the Schedule Should you wish to alter the payment frequency or Day to Debit contact the Payment Initiator. Altering schedule is solely at the discretion of the Payment Initiator. The Payment Initiator may charge a fee for this service. The Payment Initiator shall notify you of these fees. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.

5. Cancelling You can cancel this Direct Debit Request Authority at any time through the TravelPay B2B or Split Payments platform. Cancellation of the authority to debit your account will not terminate your contract or remove your liability to make the payments you have agreed to with the Payment Initiator.

6. Disputes If you dispute any debit payment, you must notify the Payment Initiator immediately. The Payment Initiator will respond to your dispute within 7 working days and will immediately refund the amount of the debit if they are not able to substantiate the reason for it. If you do not receive a satisfactory response from the Payment Initiator to your dispute, contact Split Payments who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.

7. Business Days When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.

8. Dishonoured Payments It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, you authorise TravelPay B2B Split Payments to debit your account when clear funds become available in your nominated bank account.

9. Enquiries Any enquiries may be directed to [email protected] 
or [email protected].

10.Your Other Responsibilities In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide TravelPay B2B or Split Payments with a new account number.