Dispute Portal

Information about you and your business

Please provide accurate and true information for the following fields. Incorrect information may delay the completion of your request.
Business address(Required)

Contact information

Please provide the best contact details if more information is required to complete your request.
Your full name(Required)

About the dispute

To ensure we gather all the correct information, please provide a detailed summary, date of incident and value of the financial loss.
MM slash DD slash YYYY

Supporting information

As per the policy, we require the following documentation. Please upload the required documents using the buttons below. Please ensure any documentation uploaded is in the following file formats - PNG, JPEG, PDF and OFT.
MM slash DD slash YYYY
Max. file size: 50 MB.
Max. file size: 50 MB.
Max. file size: 50 MB.
Max. file size: 50 MB.
Max. file size: 50 MB.
Max. file size: 50 MB.
Max. file size: 50 MB.

Activate Shield

The TravelPay Shield Program for our account. I acknowledge that TravelPay Shield is governed by the TravelPay Merchant Terms.
I understand that an additional surcharge applies to all payments processed under the Shield Program (currently 0.25%); and agree to comply with the conditions of participation, including use of 3DS-enabled payment links and cooperation with any required verification or claim processes.